Appy-Hour, pedagogically speaking

Apps image borrowed from http://www.sassyjanegenealogy.com/wp-content/uploads/2013/05/apps-image.jpg

Technology is a great change-agent. Over the past two decades internet access has influenced teaching and learning, some would say disrupted it, by challenging traditional pedagogical patterns and relationships.  Students can be directed to information sources rather than their teachers being that source, offering the potential for more autonomous learning. Traditional text and images are being supplemented or replaced by audio and video while investments continue to be made to educational technology infrastructures. Yet evidence of impact on learning itself remains scarce.

Now there’s a new kid on the block. Apps for supporting education. Jisc is taking a lead on promoting mobile and linking it to inclusive practice.

‘…the ability for learners to personalise their device, to have it constantly set up for their use, removes a barrier to learning. Far from providing a hindrance, therefore, mobile learning is a great boon to students with disabilities. http://www.jisc.ac.uk/guides/mobile-learning/mobile-learning-myths

At a time when institutions are needing to consider their duty to make reasonable adjustments, in particular with regard to the provision of teaching and learning resources due to proposed changes to the DSA, JISC are suggesting APP-Awareness might help.

‘Smart phones and tablet devices can provide students who have physical, cognitive or sensory limitations with a portable alternative to specialist hardware and software.’ http://www.jisc.ac.uk/blog/are-you-using-mobile-technologies-to-support-inclusive-practice-10-apr-2015 

Aside from personal views on determinist approaches to educational technology and the danger of BYOD being digitally divisive, I see this as a step in the right direction. Jisc have created opportunities to talk about accessibility and the app-potential for ‘personalisation features that can be changed to suit learner preferences’ (op.cit.)

For Apps to work, the content they’re working with has to be inclusive. This means barriers to App-access have to be identified and removed. To be App-aware is to consider accessibility and take it seriously.  Apps might even be the way to reconsider the whole issue of access and digital divides.

So I’d say Go JISC. Go Mobile. Let’s all get Appy.

Changing discourse of digital exclusion, Martha Lane Fox and the Dimbleby Lecture 2015

image of Martha Lane Fox Dimbleby Lecture on BBC iPlayer

In the 2015 Dimbleby Lecture, Martha Lane Fox called for de-commercialisation of the interne (transcript) and setting up an independent body, informed by the ‘….original promises of the internet – openness, transparency, freedom and universality…’  This may be too little too late; I think the damage is already done. Amazon brings the high street to our mobile devices and we love the convenience. Twitter not only keeps us in the loop, we become the loop-makers. Whether artists, scientists or humanitists – the internet offers resources on a previously unimaginable scale. Like having a Britannica set behind every keystroke. That’s 32 volumes. RIP Britannica – 1768-2010. The day knowledge stopped for the digitally excluded.

MLF extolls the advantages of being online and says ‘Crucially, we must ensure that no one is left behind; that the 10 million adults who can’t enjoy the benefits of being online because they lack basic digital skills, no longer miss out.’ Sounds promising but… digital divides are not new. They need less talking and more genuine opportunities for challenging and bridging instead. MLF said nothing about exclusion through lack of access. Instead digital exclusion now equates to poor digital literacies iinstead.

The discourse has changed and this has been happening for some time. The focus of the Go On UK website has shifted from promoting affordable and usable technology to the quality of access without even a mention of poor broadband. The digital debate has become personal rather than political and is now about individuals. Go On replaced Race Online, also setup by MLF, with the aim of getting the nation connected for the end of 2012. At least it contained acknowledgment of digital divides. The Go On vision only addresses the lack of basic digital skills, calling this a ‘significant social issue’ – which it is – but even more crucial is the lack of internet access in the first place!

After watching and reading the lecture by MLF I signed the Dot Everyone petition calling for a public institution for the digital age. I’ll sign anything which offers opportunities to raise awareness of digital divides and exclusions. On clicking sign I was immediately asked for money in order to share my signature with others.

<#Sighs> So much for MLF’s lecture call for de-commericalisation of the internet!

image showing dot everyone petition page

HEFCE we have a problem; concept threshold but not troublesome knowledge.

soapbox

It started with a book.

Social Media and Social Work Education is a valuable and timely publication. Sadly, for me, any mention of digital exclusion was absent. Social media can be a powerful learning tool but users must be aware of its dichotomous nature. I couldn’t find any reference to digital divides, assistive technology or the need for inclusive approaches. This was disappointing. It’s ironic the book was published by Critical Publishing when critique around digital exclusion was missing.

It’s been several years since I developed dodgy eyes needing treatment which blurs my vision, relocating me in a foggy world where text and images are indistinct and my capacity for online communication diminished. The first time it happened I thought I could still use a computer. But I couldn’t. Accessible digital content relies on inclusive design and the inaccessibility of online content was a shock. The Franklin adage “Tell me and I forget. Teach me and I remember. Involve me and I learn.” was never truer. My real life experience of digital exclusion led to the soapbox I’ve dragged around ever since.

The Social Work profession is all about difference, in particular through marginalisation and disempowerment. Evidence suggests if you’re socially excluded you’re likely to be digitally excluded making social work education ideally placed to highlight the complexity of digital divides. In a ‘digital by default’ society, where public health and welfare services have adopted a digital first policy, this virtual exclusion must be taken seriously.

Over the past few years there has been a dilution of attention to inclusive practice. In 2006, Jane Seale wrote E-Learning and Disability in Higher Education: Accessibility Research and Practice, where technology is described as a double edged sword, capable of enabling and disabling participation unless inclusive practice is followed. The Mobius Strip of a VLE and social media tools – they are both inside and outside at the same time. In 2011, a special edition of the Journal Research and Education Technology  (Vol 14, Issue 1) included Holistic approaches to e-learning accessibility (Phipps and Kelly) a baseline paper for inclusive education and Using multimedia to enhance the accessibility of the learning environment for disabled students: reflections from the Skills for Access Project, (Sloan, Stratford and Gregor) about a now absent website for supporting accessible multimedia. The loss of Skills for Access is another loss for campaigners of accessible digital content. The truth is still out there but you have to search for it. It’s getting harder to find.

Recently the DSA has been changed.

TechDis is to be dismantled.

The significance of these two events has barely rippled the surface of  higher education.

Government initiatives have shifted from quantity of access to quality. Alongside all this dilution of critical awareness is the uncritical persistence of the myth of the digital native. How can there be a problem when the next generation consist of computer savvy whizz kids?

What is going on here?

Why is the assistive technology of digital democracy so damn expensive and difficult to use?

Why is exclusion from digital ways of working such an unacknowledged discrimination?

It has to be part of a wider discourse around diversity. Over the past 20 years there’s been a shift from equality politics and celebration of difference to a politics of normalisation. The internet is the silent arena where the war is being won. Power has become aligned with internet access. To be digitally excluded is to be silenced and made invisible.

The dreams of democracy of early internet pioneers have broken. It simnply isn’t happening.

As virtual avatars we have the potential for disrupting dominant discourse, of connecting with like-minded people and creating new digital alliances for resistance and empowerment. Core to this is raising awareness of digital divides and exclusions. It’s a concept threshold but not particularly troublesome knowledge. Is it?

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Holistic approaches to e-learning accessibility, by Lawrie Phipps and Brian Kelly;

Using multimedia to enhance the accessibility of the learning environment for disabled students: reflections from the Skills for Access Project, by David Sloan, John Stratford and Peter Gregor

Disparity between research into internet use and digital exclusion

Logo for the Office for National Statistics

The Office of National Statistics issues an Internet Quarterly Update. The Summary from Internet Access – Households and Individuals, released  7th August,  begins with the sentence ‘The Internet has changed the way people go about their daily lives.’  Well, not everyone although the point was tipped some time ago. ONS tell us 22 million households (84%) have Internet access this year. These statistics are not lying, they’re just not telling the whole truth. Apart from the 16% which don’t, access does not always equate with effective use. Digital divides remain. They’re getting  deeper as the prerequisite learning curves get steeper and this inaccessibility is also invisible thereby silenced more than ever before.

This week the Economic and Social Research Council (ESRC) announced the Empathy and Trust In Communicating ONline (EMoTICON) funds. The University of Lincoln will manage CuRAtOR (Challenging online feaR And OtheRing), a £750,000 project exploring social media and discrimination. As well as CuRAtOR, UoL will feed into Loneliness in the digital age (LIDA) led by Loughborough. Up to £3.7 million pounds was available under a cross-council Global Uncertainties, Digital Economy and Connected Communities Programme.

Also this week the crowd-funding platform Zequs launched a new appeal from UCANDOIT, a charity teaching people with disabilities to use computers with focus on the Internet and email. For examples of their work visit the UCanDoIT YouTube channel. Their appeal for public donations is called Getting People with Disabilities Online and Surfing. It aims to raise £5000 by 29th September and at the time of writing still has £4970 to go.   

It’s clear from the ONS Survey, people with disabilities are one of the most discriminated against sections of the population when it comes to internet access.

The 3.5 million disabled adults who had never used the Internet represented 30% of the adult population who were disabled. Of those adults who reported no disability, 7% (3.0 million adults) had never used the Internet. (Internet Access Quarterly Update, 2014:5)

In 2010 the Single Equality Act replaced the Disability Discrimination Act, making it illegal to discriminate on the grounds of eight protected characteristics including disability. It also broadened definitions of discriminatory behaviours to improve and extend protection.  Individuals with disabilities, in particular users of assistive technologies, are among those excluded from equitable internet access yet their digital discrimination is rarely discussed and even more rarely addressed.  The disparity between research into internet use compared to tackling digital exclusion is clear and itself serves to widen and deepen those increasingly invisible digital divides.

 

Who needs a living person when a keyboard will do?

I can’t help myself. When I read suggestions like these have to drag out the soap box.

I tweeted but there are times when a tweet isn’t enough.

Only a blog post will do.

soapbox

The Policy Exchange Think Tank says Internet access and training would cut pensioner loneliness and the BBC have picked this up http://www.bbc.co.uk/news/uk-27577143.  With no link to the original report (nor can I find it on the PE website) my knowledge is limited to this piece which reinforces skewed ideas of how digital divides are constructed. The BBC should know better. Here is an ideal opportunity to raise awareness of their complexity, in particular for older people, who often have specific requirements with regard to access.

Digital exclusion is now generally understood as being about usage as well as access. This is a step in the right direction. What gets missed is the linkage between users of assistive technologies – who need alternatives to mouse and screen based hardware and software – and the design and delivery of web content which fails to be accessible enough for devices like screen readers.

Nothing in this piece acknowledges research around the multiple reasons older people are at risk of digital exclusion in the first place. It’s  deterministic to suggest technology can cure what is fundamentally a social problem. For example ‘Eddie Copeland, author of the report, said learning basic computer skills would stop pensioners becoming vulnerable to loneliness.’ What’s being suggested? Here’s a laptop, you’ll fine now – dear. After all, who needs a warm living person when a keyboard will do?

The internet and world wide web have been amazing inventions but ultimately are mirrors of the wider society in which they’re created, managed and used. Assuming technology is the answer to social isolation is not the answer. We need less Digital First policies, in particular with regard to the provision of information, welfare and health services. What’s needed is investment in people not machines.

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Recent research into digital divides and exclusions

Across the Divide – Full Report from the Carnegie Trust  http://www.carnegieuktrust.org.uk/publications/2013/across-the-divide—full-report

Cultures of the Internet from Oxford Institute
http://oxis.oii.ox.ac.uk/sites/oxis.oii.ox.ac.uk/files/content/files/publications/OxIS_2013.pdf

Age UK Digital Inclusion Evidence Review
http://www.ageuk.org.uk/Documents/EN-GB/For-professionals/Research/Age%20UK%20Digital%20Inclusion%20Evidence%20Review%202013.pdf?dtrk=true

 

Yet another government digital inclusion strategy… yawn!

digital exclusion denies access to the internet

 

 

 

It’s been a while since I blogged about digital inclusion. In the meantime the Government Digital Service team have produced a checklist stating ‘if we do these things, we’re doing digital inclusion’. Looks like they’re starting out all over again. Excuse me while I yawn. Honestly we’ve been here before and nothing – yet – has changed.

It’s January 2014. All that’s happened since the Digital Britain report is the internet has become more inaccessible, assistive technology more expensive and digital exclusion increasingly invisible and silenced.  The GDS checklist appears positive and realistic. I have genuine hope this may signify change.

  • Services need to be built for the user, not government or business
  • Provide simple, low cost options for those socially and economically excluded
  • Bring digital into people’s lives in a way that benefits them
  • Make it easier to stay safe – online safety is a basic digital literacy skill
  • Better coordination between public, private and voluntary sectors
  • Reducing digital exclusion is not about the number of people who log-on once

Words are easy and if they’re digital too, you need to be online to comment.  The government has a ‘digital first’ policy with regard to public information. Do they not see the irony? There’s no mention of disability in the checklist and when Leonie Watson points this is out, the response is a link to a post from August 2013 titled Meet the Assisted Digital Team with the comment: ‘We’ll get down to the detail on assisting all sorts of disabilities soon. But at this stage all any inclusion tries to do is have (design) principles which apply to every citizen. How they are applied, and to whom, will always depend on particular departments.’ [my emphasis]

Already there are signs this new (and yet another) digital inclusion initiative will fall apart. In 2009 the Consumer Expert Group reported on the Use of the Internet by disabled people: barriers and solutions.  The research is out there. It isn’t rocket science. If you are already socially and economically excluded you are likely to be digitally excluded as well. The checklist recognises this but so did the Labour government a decade ago. What is less well publicised is the two-way nature of digital access. It’s as much about the inclusive design and development of the internet as it is about the individual hardware and software required to get online in the first place. I can see a situation like the processed food industry which continues to produce low cost high sugar/fat/additive junk while the government makes comments about individual responsibility to make healthy choices – as if it were that easy. Equality of internet access? Just be more responsible about the sites you choose – go for the ones with inclusive design – they’re better for you.

Tim Berners Lee dreamed about democracy of access. ‘The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.’ * Before Microsoft Windows came along there was a distinct chance this might have happened but progress has gone backwards ever since. Whether this latest initiative will make any difference remains to be seen.  Somehow – sadly – I doubt it.

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http://www.w3.org/Press/IPO-announce

Disturbing directions; failure to recognise disability diversity

Oxford Internet Institute world map of most used software showing google as the highest choice

The Oxford Internet Institute world usage map shows the dominance of google. We’d all be shocked to see our online profiles.  Google makes Orwell’s Big Brother look simplistic. Like digital exclusion, no one talks enough about data protection and it’s probably too late. The damage is done. The Oxford Internet Institute’s Cultures of the Internet report suggests more than half of British people use the Internet ‘without enthusiasm’. They go online because they have to rather than choose to, reporting problems with privacy, frustration and time wastage with a decrease in the usage of social networking sites.

A government with Digital First policy and practice should take notice. Multiple public and private agendas drive us online yet an Office of National Statistics (ONS) report shows over 7 million people have no internet and 16 million lack the skills and confidence for effective use.  Digital exclusion has many levels from disconnection to disinterest. The primary issue with exclusion is it’s inherently invisible. Exclusion from digital platforms for discussion and debate makes you voiceless. Powerless. The silence is increasing. Research data is consistent. The ONS say of the 7.1 million people offline, the elderly and disabled are least likely to be connected with 3.7 million adults with a disability having no internet access. Barriers to access for users of assistive technology remain highest of all. Yet society has the technology. The latest SCOPE report Enabling Technology shows what is possible, but government enthusiasm and allocation of resources to make it happen are invisible too. Google domination is not complete but for all the wrong reasons.

The Cultures of the Internet press release contains the worrying suggestion digital exclusion is self imposed.  ‘In the past, academics studying the internet tended to focus on the digital divide, examining why certain people did not go online: whether it was to do with choice or lack of access. This study shows that a small percentage of the population (18%) still have not used the internet and it suggests that most non-users have made the choice that it is not for them.’  

Within the report (page 22)  this disturbing direction is partially countered with the statement ‘While disabilities…are a continuing source of digital exclusion, over half (51%) of people with a disability use the Internet. This is a rise of 11 percentage points from 2011 (from 40% to 51%). Unfortunately, 51% is still considerably less than the 84% of non-disabled respondents who use the Internet, leaving a major digital divide for the disabled.’ [my emphasis]

There are mixed messages here which fail to recognise the diversity of the category ‘disabled’. They fail to pull out the specific issues of inaccessible internet design which cannot be interpreted by a screen reader or navigated by a non-mouse user. The category ‘disability’ lumps sensory, physical and cognitive impairment together with no acknowledgement of the range of different access issues individuals face through costs and learning curves of assistive technologies as well as poor online practice which discriminates against anyone operating outside a narrow range of access criteria i.e. the ME Model. Mouse. Eyes.

Cultures of the Internet makes interesting reading. We should take time to pay attention to the consequences of the shift to online ways of working.  It isn’t being paranoid to highlight the social effects of a digital society, most of all the varying patterns of exclusion and engagement. If the higher education curriculum included critical reflection on internet implications rather than unquestioningly accepting changing digital cultures, it would be a start. If ‘digital’ graduate attributes were an expectation this would increase awareness of the social consequences of digital exclusion. Without this awareness attitudes which suggest it’s a life style choice rather than an act of discrimination will continue to be replicated and reinforced.

The E word as in E-learning – what does the E stand for?

Electronic is the commonest answer. Which is misleading. It implies the two go together when they don’t; electronic has nothing to do with learning. elearning requires a new pedagogy. An inherent problem is the way existing educational theories have been moulded to fit.  They won’t. They can’t. Not only does face to face practice not sit well within virtual environments, to create workable online educational experiences is to accept the reality of elearning engagement is the diametric opposite to how elearning has been presented.

Conventional rhetoric tells us elearning has the power to transform. The HEFCE ‘E’ could well include easy, efficient, effective, extended, economic – effortless? I made that last one up but the promotion of elearning as the answer to reducing costs and doing more for less implies a seamless transition from the traditional classroom to a virtual one. The anomaly – and the true reality – is elearning means increased costs and doing much much more – in terms of the design and delivery of learning activities as well as the technical, administrative and professional support systems which are all part of an effective elearning framework.

What would I call elearning?

Enigmatic? Exacting? Exigent?

The complexities of managing online learning are enormous, even Elephantine – as in the problem of the Elephant in the room. The resourcing the time, space, place and skillsets – all essential components. The real costs of elearning are so big no one dare address them. You could call it Expensive learning. Without a dedicated team containing a blend of technical and pedagogical understanding of digital literacies, digital scholarship and digital ways of working, elearning will continue to appeal to a narrow student base, retention will remain poor and the quality of online resources be an ongoing cause for concern.

As if this were not enough, elearning privileges those with means of access and the capability of using that access appropriately. If you are limited by an outdated browser, run an old operating system, live in an area with a poor connection speeds or depend on assistive technology, elearning will be problematic.

Out of all the possibilities the biggest e of all remains E for EXCLUSIVE.

Digital education; more brown-ground than blue-sky approaches

The joy of a digital education strategy is the potential to enhance teaching and learning. The recognition we are under-resourced to support digital engagement is welcome. The fear is the starting place. Blue sky thinking is visionary. Before looking to something out of reach, some brown ground work is needed first.

When the word transformative is applied to technology I get nervous. In the beginning, twenty years ago, transformative was common. HEFCE’s first elearning strategy (2005) promoted the ‘transformative potential of technology’, following government ambitions for the internet to transform society – no less. In 2009  HEFCE published a revised strategy. Transformative is still in there but the word enhancing dominates. Enhance is a better ambition. The TQEF of those times was aptly named – Teaching Quality Enhancement Fund. The university’s Best Practice Office, renamed  Teaching and Learning Development Office, was funded through the TQEF and its Teacher Fellow Scheme a great example of how education development funds support innovative digital practices in teaching and learning, led by teachers not technologists, who sought to enhance not transform.

HEFCE have stuck to their 2009 definitions of ‘transform’ and ‘enhance’ in their triple ambitions for technology enhanced learning. They see TEL leading to:

  • efficiency (existing processes carried out in a more cost-effective, time-effective, sustainable or scalable manner)
  • enhancement (improving existing processes and the outcomes)
  • transformation (radical, positive change in existing processes or introducing new processes).

I think we need to be positioned on the middle ground of enhancement where technology is an additional pedagogic layer – not a replacement. Virtual learning cannot automate the higher education experience.  Blue sky thinking is not the way forward at the present time. We need to ground strategic thinking in what we have and what we know.

I’ve always worked where nervousness and excitement combine. Fear of technology is a serious condition. We should take more notice of it. There’s much to learn from resistance. Nervousness has many forms; you might not even see it’s there. Quite often, the realisation of how technology can support/enhance existing practice pushes the nervousness away. But like an addiction, it always back. In particular it strikes when you’re alone in front of the computer and something doesn’t work as you expected or you’ve forgotten what to do next. This is the point the technology gets put to aside and traditional methods of working re-emerge. Most people prefer the comfort of the familiar and the secure. The danger/thrill seekers are the minority. Digital practices are much less about the hardware/software/workshops – they are human and individual – and as such there is no one-size-fits-all solution.

A digital education strategy has to recognise the person behind the machine, the pedagogic differences between subject disciplines, the diversity of ways people use computers and access the internet and above all the nature of  help. This is brown ground stuff. It’s the bottom line. The starting point. Unless we have empathy for resistance, digital divides can’t be seen. Unless we acknowledge the work to be done in encouraging, supporting and resourcing the late adopters, digital education will always be unequal and exclusive.

politics and power…

My Ethics approval (EA2) was resubmitted and conditionally passed with comments to be addressed. One was about the issue of power. There was not enough of it.

image of text from EA2 comments saying there is not enough discussion of power!

Power is not often on my mind. I know my place. I don’t manage – I scaffold. I liked participatory action research (PAR) as a methodology because it enables collaboration. PAR will test my theories around online learning; namely the student knows themselves best. When it comes to finding ways to support staff engagement with technology for education, the students will be teaching me. I have a toolkit of online learning activities but without participation they won’t get used and learning will be limited. Virtual learning is a partnership. Without communication and collaboration it simply won’t work. Online tutors need to be skilled in creating opportunities for learning at a distance when all the evidence suggests successful teaching is fundamentally a social activity. It’s a challenge and this doctoral research will aid the development of teacher education at Lincoln. So what did I need to say about power?

I’ve had to reflect on this. The Teaching and Learning in a Digital Age (TELEDA) course is heavy on reflection. It’s a teaching tool in itself. Revisiting Freire, I was struck again by the fundamental simplicity of critical pedagogy. The ancient greeks had it sussed. From Socrate’s the unexamined life is not worth living to the words above the Delphi Oracle ‘know thyself’ – politics is and always has been ultimately personal. Why do we do the things we do? Why do we teach? Is it to replicate and reinforce or to challenge and change?

The move towards incrasing blended and fully online courses has the potential to widen participation but also reduce the quality of the experience. Retention figures evidence the difficulty of engaging learners online. Who talks about MOOCs these days? It took less than a year for the bubble to burst.  There are important lessons to learn from MOOCing. Back to power.

I have a problem with the idea I might in some way be disempowering. I’d interpreted PAR as willingness to give power away – after all, it’s inviting critique of my practice. Then I thought about TELEDA’s resources. As well as critical evaluation of the philosophy and practice of open education,  I’m insisting on a critical awareness of digital exclusion. TELEDA is my platform for drawing attention to alternative ways of being and raising awareness of excluded voices.

In an increasingly digital society, to be shut out from the digital platforms of the public sphere is to be marginalised and excluded. Higher education has a responsibility to  seek out and challenge exclusion rather than replicate and reinforce exclusive attitudes and behaviours. The subject of digital access is challenging and uncomfortable. I’m asking participants to examine their own practice for barriers, knowing they will find them and perceive removing them as additional, often unnecessary, work. Who provides audio and video content in alternative textual formats? No where near enough!

I believe inclusion is an essential component of effective digital scholarship and integral to teaching and learning in a digital age. If higher education doesn’t address the causes and mending of digital divides it is failing society. TELEDA is my way of making a difference. I can’t change the world but I can change my part of it.

I can see myself and my PhD may be more political than I realised.